Frequently Asked Questions

Take a look at some of the frequently asked questions about our motorhome holidays.

Please feel free to get in touch if you need any more information.

Call 0117 937 2644 or email info@motorhometravelagency.com

Can I drive the Motorhome?

We can insure drivers aged 25-75 who have held their Full Valid Driving License for more than 2 years. We include cost of Comprehensive Insurance for 1 driver as standard (excess applies). A second or third driver added at a small extra cost.

I hold a Driving Licence from outside the UK, can I still hire?

Our insurers allow us to hire to anyone who holds a licence in Australia, New Zealand, America, Canada or the EU. We can also refer licences from other countries.

I have points on my Licence. Can I still drive?

Our insurers will accept up to 2 sets of speeding fines (i.e. SP30). For more than 2 sets of speeding points or other endorsements please contact us to book.

Is there a minimum hire period?

Our shortest hire period is 3 nights or 4 days. We will consider a shorter hire depending on availability and time of year.

How old are the Motorhomes?

Our Motorhomes are serviced and maintained and we aim for no motorhome to be older than two years.

How do I book?

You can book by calling us on 0117 9372644 or by emailing us at info@motorhometravelagency.com

What Identification and documentation do I need when I book?

When you book with us you need a valid driving licence showing your current address and a utility bill. We need photographic identification. If you have an old paper licence you must provide us with your passport. All drivers must have the correct documentation when collecting the vehicle.

What is the Excess on the Insurance?

The Excess is £1000.00 on the Insurance policy.

 

Can we travel to Europe in the Motorhome?

Yes, you need a Green Card. We provide this. You must tell us before departure if you intend to travel to Europe in order for us to issue you with your Green Card.

Can I take the Motorhome on a Ferry or Eurotunnel on holiday?

Yes. You can take the motorhome on a Ferry or on the Eurotunnel.

Do you have parking facilities?

Yes, we have a facility to park one car.

Is there a railway station nearby?

Yes. We offer a collection service from the following railway stations:

  • Bristol Parkway 20 mins
  • Bristol Temple meads 25mins
  • Bath Spa 25 mins
Is there an Airport nearby?

Yes. We offer a collection service from the following airports:

  • Heathrow, 1.20mins
  • Gatwick, 2.20mins
  • Stanstead, 2.40mins
  • Luton Airport 2.15mins
  • Birmingham 1.40mins
  • East Midlands 2.10mins
How many people can travel in my motorhome?

When you travel in a motorhome you must be wearing a seatbelt. The 4 and 5 berth vehicles accommodate 4 and 5 people respectively.

Do you have smoker friendly motorhomes?

No. Smoking is not permitted.

Can I bring my dog?

Yes our motorhomes are dog friendly. 

Is bedding included?

Yes. We include one set of bedding per bed.

Can you use the Motorhomes in the Winter?

All our motorhomes are winterised meaning that use during the winter is not a problem. You can even take it skiing.

Can a baby/child seat be fitted to the Motorhome?

Yes. Baby/child seats can be used in our motorhomes.

Why won't the heating work?

Is it switched on correctly? (Check user manual for detailed instructions) Check that you have selected the correct power supply. Is the isolator switch in the correct position? (Check user manual)

Are you connected to mains electricity? If not have you run out of gas? Easy way to check is to light the hob. If the hob doesn’t light then the gas bottle must need changing. Is the gas switched on at the bottle? If not switch it on in the same way that you would unscrew a bottle.

The heating needs either electric hook up or gas to work. It will not work with the leisure battery alone.

Why aren't the sockets working?

The sockets will only work if you are plugged in to mains electricity. Without electric hook up the sockets do not work.

Why isn't the fridge working?

Is it switched on correctly? (Check user manual for detailed instructions) Is the isolator switch in the correct position? (Check user manual).

Is the fridge on Auto? This means that it will select the best power source available, electric first and then if electric not available, gas.

Are you plugged in to electric hook up? If not and the fridge is still not working please check that you have gas. Easy way to check is to light the hob or cooker. If the cooker/hob do not light then you need to change your gas bottle. Is the gas switched on at the bottle? If not switch it on in the same way that you would unscrew a bottle.

The fridge will only work from the vehicle battery when the engine is on. Other than that it needs either electricity or gas.

Why isn't the hob working?

Go to the gas bottle. Is the emergency gas valve in the on position? (See manual for details).Test the hob again. If it still doesn’t work, check that the gas bottle is switched on, (open like a bottle, anti-clockwise for gas to work).

Is the isolation valve in the correct position? (See manual for details).

Some models have a small button on the regulator. When the gas bottle is switched on and all valves are open press this twice to pressurise the gas system. The hob should now work.

Why isn't the ignition working?

Is the 12v panel on? Turn the light panel on too. The ignition should now work. Without this being on there is no power to the oven ignition.

Why won't the oven light?

Go to the gas bottle. Is the emergency gas valve in the on position? (See manual for details).Test the hob again. If it still doesn’t work, check that the gas bottle is switched on, (open like a bottle, anti-clockwise for gas to work).

Is the isolation valve in the correct position? (See manual for details).

Some models have a small button on the regulator. When the gas bottle is switched on and all valves are open press this twice to pressurise the gas system. The oven should now work.

Why isn't the hot water working?

Is it switched on correctly? (Check user manual for detailed instructions) Check that you have selected the correct power supply. Is the isolator switch in the correct position? (Check user manual).

Are you connected to mains electricity? If not have you run out of gas? Easy way to check is to light the hob. If the hob doesn’t light then the gas bottle needs changing. Is the gas bottle switched on? If not turn it on by unscrewing it as if you were unscrewing a bottle.

The hot water needs either electric hook up or gas to work. It will not work with the leisure battery alone.

How do I change a gas bottle?

Make sure that the gas valve on the bottle is in the off position. You will find a gas spanner in the kitchen drawer. Use this to remove the gas regulator. (The gas regulator has a left hand thread turn. You will need to turn it clockwise to undo it. Put this on to the new gas bottle and turn anti clockwise to tighten. Turn the gas on and ensure that there is no smell of gas present. Above the gas bottle is a yellow isolation valve, this needs to be horizontal with the gas pipe (see user manual for more information). Some models have a small button on the regulator. When the gas bottle is switched on and all valves are open press this twice to pressurise the gas system.

Nothing will work inside the motorhome, lights, TV, water etc, why is this?

Do you have the 12v switched on? This is the main reason that these things will not work. If there is no power in your battery you will need to turn the engine on for a while to charge it or plug into mains electricity.

Why aren't the taps working?

Firstly check that you have the 12v switched on. Check that the water pump function is switched on at the control panel (Check user manual for details). Can you hear the water pump running if you turn a tap on? (It should be a humming/motor noise). If there is noise from the pump and the tap is turned on then the most likely cause is that you have run out of water. In this case please top the water up using the hose provided. (Check user manual if you are struggling).

If the pump does not run please check all taps and the shower to check that it isn’t a faulty tap. If the pump still doesn’t work the fuse could have blown. Contact us straight away by email telling us your location and we will direct you to the nearest dealer to rectify the fault.

How do I know when I need to fill the water up?

The fresh water tank has an indicator inside the motorhome which will tell you how much water you have in the tank to use. (Check user manual for details). Top the water up when this indicator gets low to avoid running out of water.

Can I travel with fresh/waste water in the tanks?

Yes you can, optimum fuel economy is achieved with all tanks empty but there is no other reason for tanks to be empty to travel.

How do I know when to empty the waste water?

The waste water tank has an indicator inside the motorhome which will tell you how full it is. (Check user manual for details). Empty the tank when it is approaching ¾ full or full. If the weather is very warm sometimes the waste water can develop an odour. In this case empty the waste water more regularly regardless of whether the indicator says it is full or not.

How do I know when to empty the loo?

This really depends on how much you use it. The best way to tell is to look inside the cassette from inside the motorhome toilet. There is an indicator on the toilet inside the bathroom that will illuminate when full, this is when you definitely need to empty it.

What fuel do I use?

All of our motorhomes require diesel.

Why isn't the TV tuning in?

Our motorhomes do not have TV aerials. The TVs are for DVD use only.

Can anything be done to level the motorhome?

If you are on a pitch that is sloping you can use the ramps in the garage. If you position the ramps under the wheels and drive up on to them then you may find that you are in a better position. Obviously this is rarely perfectly level depending on how much the pitch slopes. Experimenting with the ramps is the best way to solve this. Or if really bad ask to move to another pitch.

The pitch is very muddy, I'm scared that I will get stuck when I move, what can I do?

Occasionally this happens on grass pitches. In the garage you will find traction mats. If placed under the wheels when trying to move the vehicle they may help. If all else fails and you are stuck most campsites will be able to get you moving. Contact Reception.

What happens if I forget something that is shown to me on collection?

Refer to the user manual, everything you need to know is in there.

Whilst out in the motorhome where can I park overnight?

In England, it is illegal to park overnight in an undesignated area e.g. roadside layby, supermarket or service area car parks.  We recommend you book an approved campsite or motorhome stopover.

What appliances work on gas within the motorhome?

The gas will run your hob/grill

Fridge (if not hooked up to an electricity supply)

Hot water

What are the benefits of hooking up to mains electricity?

Plug sockets will be able to be used when hooked up to mains electricity

The fridge can be used whilst on mains electricity thus reducing quantity of gas used

The leisure battery will recharge when connected to an electricity supply

 

What works from the leisure battery?

Lights

Water pump

TV/DVD player

USB charging points

Why won't the toilet cassette pull out for me to empty it?

The most likely reason is that the toilet is open inside the vehicle. Use the handle on the toilet in the bathroom to close it. You will know that it is closed properly because you will not be able to see down in to the toilet cassette.

 

How should I return my motorhome?

All motorhomes are to be returned by 10am latest unless agreed by prior arrangement. A late fee is charged on all vehicles returned later than 10am unless pre-arranged.

We ask the motorhome is returned with a full tank of diesel and AdBlu

We ask the motorhome is returned with an empty toilet cassette and grey water tank.

Vehicles are expected to be returned in a clean and tidy condition (failure to comply will result in a cleaning charge, there is an additional charge to empty the toilet).

All floors clean

Food rubbish removed

Bathroom clean and tidy

Surfaces wiped

Vehicles must be cleaned unpacked and ready to be handed over by the arranged time.

What do I do if I damage the motorhome?

 

Please let us know straight away by email, include photos of damage, this gives us a chance to order parts if necessary, or to arrange repair. Remember your motorhome may be going back out on the same day that you return it. Someone else’s holiday depends on you reporting any damage to us when it happens not when you return the vehicle.

Please do not leave us an answerphone message, we aren’t in the office every day, emails get to us immediately. Phone messages can easily get missed and therefore cause unnecessary delays. 

Any other problems?

Please refer to the user manual, this will troubleshoot most problems that you encounter. Everything that you need to operate the motorhome is in the user manual. Any problems that cannot be solved please email us and we will be able to help you.